Insurance reinstatement works by Jewel Property Serve

Insurers & loss adjusters

Reinstatement you can place with confidence.

A nominated main contractor for UK insurers, we take a claim from the first emergency call to the final sign-off, and keep you informed at every stage.

Place a claim with us 24/7: 0208 109 1012

The claims process

From first call to final sign-off.

01
First call

Make-safe, board-up and emergency drying arranged day or night, so the loss stops growing from the first hour.
02
Survey & scope

A detailed inspection with photos and a schedule of works, agreed with you, the loss adjuster and the policyholder.
03
Reinstatement

Strip-out, drying, structural repairs and finishes by our in-house trades, led by one project manager.
04
Sign-off

A final walk-through, a completion report for the claim file and a 12-month guarantee on the works.

Reporting

A claim file that stands up.

Everything you need to approve the scope, track the works and close the claim, without chasing.

01
Photographed from day one

The damage is recorded before anything is touched, so the claim file shows what was lost and why each item of work was needed.
02
Schedules you can check

Every scope is itemised and agreed with the loss adjuster before work starts, so there are no surprises on the final account.
03
Regular progress updates

One project manager keeps the adjuster and the policyholder informed at each stage, from drying to final finishes.
04
Completion report

Photos of the finished works, certificates for any electrical work and a signed handover, ready to close the claim.
05
Major and minor losses

From a single ceiling after an escape of water to a full fire reinstatement, handled by the same team and process.
06
Care for the policyholder

Vetted, DBS-checked engineers who treat the property as a home, at a moment when the people in it need it most.

What our clients say

Back to pre-loss condition.

“I am delighted with the outcome and very grateful for all the kind efforts of the Jewel team. Zack and Dan were a pleasure to deal with, and I really appreciated their attention to detail — the house looks great. Particular thanks for arranging the final roof repairs over the leak into my bathroom; it is a big relief that it has been sorted!”

V Veronica Homeowner, Chelsea

Credentials pack